Refund Policy
Learn about our refund and return policy for digital products and services.
Last updated: 10/3/2025
This Refund Policy outlines the terms and conditions for refunds and returns of digital products and services provided by ToolKing Charlotte.
1. Digital Product Refunds
Important Notice
Due to the digital nature of our products, all sales are generally final. However, we offer refunds under specific circumstances outlined below.
Eligibility for Refunds
We may provide refunds in the following situations:
- Product does not match the description provided
- Product is defective or non-functional
- Duplicate purchase due to technical error
- Unauthorized transaction
- Download link is broken or inaccessible
Refund Timeframe
Refund requests must be submitted within 30 days of purchase. We will process approved refunds within 5-10 business days.
2. Service Refunds
Custom Development Services
For custom development services, refunds are handled on a case-by-case basis depending on the project stage and deliverables completed.
Consulting Services
Consulting services are billed based on time spent. Partial refunds may be available if services are not delivered as agreed.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Digital products that have been downloaded or accessed
- Services that have been completed as agreed
- Products purchased more than 30 days ago
- Items returned due to change of mind
- Custom modifications to existing products
4. How to Request a Refund
Step 1: Contact Us
Send us an email at clttoolking@gmail.com with the following information:
- Order number or transaction ID
- Product or service name
- Reason for refund request
- Supporting documentation (if applicable)
Step 2: Review Process
We will review your request within 2-3 business days and may ask for additional information to process your refund.
Step 3: Refund Processing
If approved, we will process your refund to the original payment method within 5-10 business days.
5. Chargebacks and Disputes
If you initiate a chargeback or dispute with your bank or credit card company, we reserve the right to suspend your account and access to our services until the matter is resolved. We encourage you to contact us directly to resolve any issues before initiating a chargeback.
6. Technical Issues
If you experience technical issues with our products or services, please contact our support team first. Many issues can be resolved quickly without the need for a refund. We are committed to providing excellent customer support and will work with you to resolve any problems.
7. Refund Methods
Refunds will be processed using the same payment method used for the original purchase. Processing times may vary depending on your payment provider:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfers: 7-14 business days
8. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new policy.
9. Contact Information
For refund requests or questions about this policy, please contact us:
Email: clttoolking@gmail.com
Phone: +1 (980)-376-8032
Address: Charlotte, North Carolina, United States
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST