Refund & Return Policy

Thank you for choosing our platform for your digital needs. This policy outlines the terms under which refunds may be granted for non-licensed digital goods and remote tech services.

General Policy – Final Sale

All sales of non-licensed digital products (e.g., downloadable templates, tools, fonts, multimedia assets, social media utilities, system optimizers) and remote services (e.g., PC troubleshooting, virus removal, driver updates) are considered final once the product has been delivered or service has begun.

Due to the nature of digital content and services, which cannot be returned or revoked once accessed, refunds are not issued for change of mind, dissatisfaction due to personal preference, or failure to understand product descriptions.

Customer Satisfaction Clause

We want you to be satisfied. If you are not able to use the product due to a technical issue or feel the service did not meet expectations, we encourage you to contact us within 3 calendar days of your purchase or service completion. Our team will review your concern and may offer a resolution including:

File re-delivery or alternate formats
Extended support or reattempt of service
Partial or full refund at our discretion

Refunds Are Only Considered When:

The file was not received or download link was invalid and not replaced within 48 hours
A remote support session was not delivered or scheduled within 3 business days of purchase
A duplicate transaction is verified through Stripe or our support team
The product was materially misrepresented on the product listing page

Late or Missing Refunds

If you haven’t received a refund:

Recheck your bank or card statement
Contact your credit card provider—it may take time to post
Contact your bank to confirm any processing delays

If you’ve done all of the above and still haven’t received your refund, contact us at support@toolkingcharlotte.com.

All refund requests must include:

Order ID and payment proof
A clear explanation of the issue
Screenshot(s) or evidence of the problem, if applicable

We only replace items if they are defective or not as described. Please email us to begin an exchange process.

What is Not Refundable

Products already downloaded, accessed, or shared
Services that were initiated or fully rendered
Failure to review product compatibility or details before purchase
Claims made beyond the 3-day eligibility window

Legal Disclaimer

All content sold is resellable digital material that does not require individual licensing or end-user activation. Customers are responsible for ensuring their own local legal compliance with regard to downloaded software, tools, and usage.
All remote support is provided with the user’s explicit consent.